Industry:   Insurance      Language:   Visual Basic for Applications       Database:   Microsoft Access     Application Type:   Schedule Manager 

 Project Decription:  

With a 50 part-time and full-time employee call center, our client was in need of personnel, time, and resource management software. To correct the lack of records for vacation, sick time, and personal time, and manage personnel projections, Phoenix Consultants group devised a 100 person/station man-hour assessment projection and scheduling database with adaptive capability (to allow for increased personnel). The PCG program had the ability to assign computers and phones to the same employee on a more permanent basis, allowing them to relocate within the company and retain the same contact information. By allowing management to "visualize" employee work schedules, assignments and projections, management accomplished its goals of making their personnel management more productive.


Project Components: 

  • Functional Requirements
  • Technical Specification
  • Scope Analysis
  • Design Model
  • Implementation
  • Integration Testing
  • Training
  • Help System